What I’m doing now?
Until 2022 I was working for myself as a freelance consultant. In October took a permeant role as Head of Profession for Service Design with HM Revenue & Customs.
I am still finding my feet in the role but I am focused on three main areas
Building the service design community with HMRC. There are a lot of service designers working across the department. I am looking to bring them together as a community to share good practice and support each other.
Support the delivery of service design within the Chief Technology & Design Office. This includes areas such as the Policy Lab, UCD Impacting and other areas of pre-discovery and exploration.
Advocate for service design to the whole organisation. There are pockets of good design and areas where design is still in its infancy, I want to share the successes and good work with new audiences.
Short term goals
- Be able to regularly run five kilometres again by the end of 2022 (See how I am doing)
- Blog regularly (twice per month would be ideal).
- 2 hours every six weeks user research
Medium term goals
TBD!
Long term goals
TBD!
Books I am reading
This page is inspired by a good idea from Derek Sivers
Last updated: Novemeber 2022, Last reviewed: Novemeber 2022